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FAQ

Account Maintenance and Support
General Subscription Questions
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TurnerTrends Tools
Glossary

Account Maintenance and Support

How do I find my password?
You can find your user name and password by going to the Password Recovery page. You will need to know the email address you used when creating your account. If you do not have this information, you will need to email CustomerService@TurnerTrends.com or call us at 1-844-818-9444.

How do I change my login information and email preferences?
You can change this information by going to “Manage My Account“, which is found at the top right-hand navigation, under your username.

How can I find out when my subscription expires?
You can check your expiration date at “Manage My Account“. This information is found at the bottom of the page.

My question isn’t answered here, how can I contact you for more help?
Please contact our Customer Service department via email CustomerService@TurnerTrends.com or by phone at 1-844-818-9444.

General Subscription Questions

What is your renewal policy?

  • All new subscriptions will be automatically renewed until cancelled.
  • For existing subscriptions, some may have automatic renewal and some may not. Contact Customer Service at CustomerService@TurnerTrends.com if you have a question on this.

What is your refund policy?

  • On new subscriptions with terms greater than 2 weeks, we have a 60-day cancellation window where you can get 100% of your money back.
  • On new subscriptions with terms less than or equal to 2 weeks, there is no refund on a cancellation.

What is your cancellation policy?

  • If you are within a viable refund window, we will cancel your subscription immediately and you will no longer have access to the product.
  • If you are outside a refund window, then we will cancel any further renewals of your subscription. You will still have access to the product through the end of your current subscription timeframe.

I am not receiving my emails.
As we are a financial website, sometimes our emails are flagged as spam, even though they are not. If you do not receive an email, check your spam folder and/or whitelist turnertrends.com to make sure overzealous SPAM filters don’t stop you from receiving your publication.

To do this, add financial@alert.eaglefinancialpublications.com to your address book. If you are utilizing a company email address, please request that your system administrator add these addresses to their SPAM filter’s whitelist. The mail server’s IP addresses are 96.46.139.129 and 96.46.139.130.

How is Mike Turner associated with Mark Skousen, Doug Fabian, Nicholas Vardy, Bryan Perry and Bob Carlson?
Mike Turner, Mark Skousen, Doug Fabian, Nicholas Vardy, Bryan Perry and Bob Carlson are part of the Eagle Financial Publications group of financial investment advisors.

What is your site’s privacy policy?
Eagle Financial Publications always respects your right to privacy. Full details on our privacy policy can be found here.

Home Page

I am on the Home Page. Where should I start?
You will see the latest alerts at the top of the page for all three services (you’ll only have access to the services that you are currently subscribed to). As you scroll down, you’ll see sections for each service. In those sections are links to all pages of each service, as well as the current portfolios for Signal Investor and Quick Hit Trader.

There are also navigation tabs at the top of the page on the left hand side. Move your cursor over the tabs and click on the menu items that drop down to access pages to each service.

TurnerTrends Tools

Website Tour

Do you have a tour of the website?
Yes, we do. Click here to watch the tour.

Market Forecaster

What do the different lines mean on the forecast charts?

  • Black line – the price of the underlying ticker.
  • Pink line – the trend of the historical price leading up to the beginning of the actual forecast
  • Blue dotted line – the directional trend of the 90 day forecast.
  • Purple dashed lines – these represent 1/3 of the normal volatility of the underlying ticker. The lines are used to show the likely range for the next 90 days.
  • Green vertical line – indicates the initiation of a bullish trend
  • Red vertical line – indicates the initiation of a bearish trend

Since you have the forecasting tools, why do I need to look at the technicals and fundamentals of a stock? Shouldn’t these forecasts be enough?
We do not consider a position just based on one tool. We like to see what the entirety of a stock is telling us before we enter into a trade. The fundamentals tell us what are good companies to own and the technicals tell us if a stock is trending in the direction we want. The forecasts help us determine when is the best time frame to enter or exit a trade.

How accurate are the forecasts?
The initial trend is accurate on average 65%-70% of the time. This is based on hundreds of thousands of 3 month studies on dozens of tickers including indexes and individual stocks.

Why have you used ETFs instead of the actual indexes?
We use ETFs as they are the investment vehicles that most individual investors use to replicate the performance of the underlying indexes.

Equity Forecaster

Where are the equity forecasts?
Each individual equity has a forecast. You can see these when you are viewing the stock or ETF. On the Technical Chart, there is a key. Within that key is a link ‘Forecast’. Click that link and the forecast will be added to the technical chart.

Equity Screener

I have screened for stocks and ETFs using my criteria. The result comes back alphabetically. How do I find the highest scoring stocks and ETFs from my list?
The columns are all sortable. Click on the “Total Score” column and the highest rated stocks and ETFs from your query will appear. Click on the “Total Score” again and the lowest rated stocks and ETFs from your query will appear.

Stock Analyzer

How does a stock make the Top 100 Stocks?
All of the stocks are ranked according to their total score (fundamental and technical). The Top 100 is a list of the 100 top ranking stocks.

How do you determine the scores of stocks?
The scores are determined by the TurnerTrends Tools by looking at both the fundamentals and the technicals. The stocks are then scored using our proprietary system. The maximum score a stock can have is 200 (100 for fundamentals and 100 for technicals).

When I look at an individual stock, what is the “Expected Move”?
The Expected Move is the dollar amount that a stock can move and stay within its range of normal volatility. When stocks trade, they don’t move higher in a straight line. The Expected Move represents the dollar amount that a stock can move against you and still be in an uptrend. Stated another way, the Expected Move represents one standard deviation of risk that each stock has.

Why is the stop loss showing a lower price than just subtracting the Expected Move from Friday’s closing price?
The stop loss is calculated by taking the previous week’s lowest low and subtracting the Expected Move. This calculation is done with every weekend update. As a stock moves higher in price, the stop loss will stair-step higher as well.

In the section labeled “Demand Fundamentals”, what does the term “Relative PE Ranking” mean?
The Relative PE is the PE (price to earnings ratio) of every stock in the same industry. This is used to help determine which stocks are cheap or expensive compared to others in the same industry. This is done to compare stocks that have like characteristics.

In the section labeled “Demand Fundamentals”, what does the term “Relative Fundamental Ranking” mean?
Similar to the above question, this is a comparative measurement of stocks within the same industry.

In the section labeled “Demand Technicals”, what does the term “Trading Zone” mean?
We divide a stock’s trading history into four zones. When stocks move between the zones, their trend direction tends to accelerate. This allows us to see which stocks are primed to move higher or lower depending on the trend and the movement between the zones.

In the section labeled “Demand Technicals”, what does the term “Technical Signal Age” mean?
The Technical Signal Age is the date that the stock first gave us a bullish signal (or bearish signal). The longer that the stock stays in the trend, the more likely it becomes that the stock will begin to experience a deceleration in the strength of the trend. The Technical Signal Age allows us to identify which stocks have a deceleration in the strength of their trends. The technical scores are lowered to reflect this condition.

What does it mean when a sector or industry is Bullish, Bearish, or Neutral?
The TurnerTrends Tools look at every stock within a sector or within an industry and measure the movement of the average price. If the technicals are bullish, the signal will be Bullish. If the technicals are neutral, the signal will be Neutral, and if they are bearish, the signal will be Bearish. Keep in mind that this refers to the technical condition only of the sectors and industries. Sectors and industries do not have fundamentals. Only individual stocks can be measured using fundamentals.

ETF Analyzer

How does an ETF make the Top 50 ETFs?
All of the ETFs are ranked according to their technical score. The Top 50 is a list of the 50 top ranking ETFs.

How do you determine the scores of stocks?
The scores are determined by the TurnerTrends Tools by looking at the technicals. The ETFs are then scored using our proprietary system. The maximum score an ETF can have is 200.

Are the TurnerTrends Tools successful when trading only ETFs?
Yes, the TurnerTrends Tools works equally as well with ETFs as with individual stocks. It is important to understand that stocks have fundamentals and ETFs do not. We double the score of the technicals so that 200 is the highest score available. This way, you can compare the scores of stocks and ETFs easily.

On the ETF pages, there is no listing of Sectors and Industries. What do you use instead?
There is currently no industry-wide classification system for ETFs. We place each ETF into two distinct categories. The ETF Industry Focus represents the major industry that the stocks comprising the ETF are a part of. The ETF Region Focus represents the geographic region of the world that the stocks comprising the ETF are a part of.

Watch List

How many watch lists can be created?
There is no limit to the number of watch lists that can be created.

Is there a short cut to adding stocks to the watch list?
After creating a watch list, you can then search for stocks or ETFs using the Equity Screener. Once you have a list of the stocks and/or ETFs you want to put in the watch list, click on the box to the left of the ticker symbol, then scroll down to the bottom of the page and click on the name of the Watch List you want to save the stocks/ETFs into.

Glossary

Glossary Terms
Long Stop Loss:
Long stop loss is the stop price based on a long position in the equity
Short Stop Loss: Short stop loss is the stop price based on a sort position in the equity
Expected Move: Expected move is the standard deviation of normal volatility for 5 trading days
PEM: PEM is the share price divided by EM which is measure of volatility where the lower the PEM value, the higher the volatility of the equity.

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